Employee Testimonials

Hear what it is like working at Sullivan’s Landscaping & Maintenance.

Sullivan's Landscaping & Maintenance is committed to high-quality landscaping services and customer satisfaction. We prioritize open communication and collaboration with our clients throughout the entire process. Our team of skilled professionals listens attentively to your requirements, preferences, and budget, ensuring that the final outcome exceeds your expectations.

Johnny Ruiz
Claudia Cruz
Alexander Ramírez

At Sullivan's Landscaping and Maintenance, we're a growing company/team that's always looking for talented and motivated individuals to join our team. Whether you're an experienced professional or just starting out, we value quality work and exceeding expectations as much as you do. Our passion for the outdoors and our work is contagious, and we're looking for like-minded individuals who share that passion.

If you're looking for a fulfilling career in landscaping, we encourage you to explore our job opportunities. We offer competitive compensation, a supportive work environment, and opportunities for growth and advancement. As a family-oriented company, we value the relationships we build with our employees, and we strive to create a positive and inclusive culture where everyone feels valued and appreciated.

Maintenance Operations Manager,

General Information

Job Title: Maintenance Operations Manager
Employment Type: Full-Time
Job Category: Landscaper/Gardener
Manage Others: Yes

Description

Classification Purpose

The Maintenance Operations Manager is a non-exempt, supervisory Landscape Maintenance job classification responsible for overseeing the landscape maintenance service contracts efficiently to ensure they meet the desired revenue, profit, and customer satisfaction goals. This key operational position plays an instrumental role in the achievement of the company’s overall vision and mission. The primary roles associated with this position are as follows and are defined below:

Essential Functions & Job Responsibilities

This exempt supervisory job classification is responsible for ensuring the execution of efficient crew production, job quality, exceptional customer service, and employee safety; perform related work as required.

  • Full responsibility for multiple maintenance jobs by managing labor, materials, time and customer expectations.
  • Responsible for dispatching crews to the branch efficiently, with correct job packets, personnel, clear routing and with proper equipment for the day. Responsible to be at branch at the end of the day to ensure all equipment is fueled up and ready to go the following day and crews follow end of day procedures.
  • Train and develop new and existing Maintenance Team Members through Onboarding, communicating clear expectations and assigning mentors to a crew. Ensure compliance with all company wide policies, programs and processes, chemical safety and overall safety both in the yard, vehicles and on job sites.
  • Be a role model for company values and safety practices.
  • Be a leader and a coach – always. Demonstrate role model behaviors on ethics and integrity as well as positively promoting Company culture.
  • Communicate effectively with Branch Manager, Maintenance Divisional Managers and Account Managers. Know exactly what was completed each day, using addresses and maps.
  • Responsible for employee evaluations, discipline, approving time, interviews, training, motivation. Employee Retention – this is your responsibility to keep as high as possible
  • Plans and performs weekly crew leader safety tailgate meetings.
  • Responsible for vehicle and equipment maintenance.
  • Holds Crew Leaders accountable for schedules, hours, materials, reporting equipment failures.
  • Manages crew productivity on each job and ensures jobs are completed within estimated hours.
  • Responsible for job quality performance – conduct walk-throughs, complete QAS, make recommendations to crew leaders for increased quality and performance.

Competencies

  • Results Oriented: Maintains focus on outcomes; is proactive and goal-oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.
  • Landscape Maintenance: Demonstrates professional knowledge regarding horticultural practices, landscape maintenance procedures, and irrigation; presents oneself as a landscape maintenance expert to clients, vendors, and suppliers; understands industry best practices and trends.
  • People Management: Responsible for staffing, training, and performance management; approves all paperwork; complies with all human resources procedures; views employees as assets.
  • Decision Quality: Consistently makes effective, timely, and sound decisions; solicits information from multiple sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and contingency plans associated with all decisions.
  • Customer Service: Consistently exceeds customer expectations; keeps customers well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to customer service.
  • Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is approachable; has effective communication skills.

Maintenance Field Supervisor ,

General Information

Job Title: Maintenance Field Supervisor
Employment Type: Full-Time
Job Category: Landscaper/Gardener
Manage Others: No

Description

ESSENTIAL FUNCTIONS & JOB RESPONSIBILITIES

The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion

  • Functions as a business partner with Field Management team to promote the achievement
  • Consistently exceeds customer expectations;
  • keeps Maintenance Manager informed about customer issues;
  • ensures all jobs are completed according to plans, are within budget, and according to deadlines;
  • manages tools and equipment delivery, storage, operation, and maintenance;
  • supervises, hires, manages, trains, develops, disciplines, and evaluates employees;
  • holds staff accountable for safety, efficiency, and quality control;
  • communicates Company goals to employees;
  • ensures employees are results-oriented and able to operate as a team;
  • role models ethics and integrity, as well as positively promoting company culture;
  • networks in the local area to recruit field employees;
  • coordinates pre-employment drug testing, verifies work history, collects new hire paperwork, submits paperwork to Office Manager, and conducts new hire orientations;
  • ensures all employees are trained on safety, productivity, job quality and customer service;
  • manages crew productivity on each job and ensures jobs are completed on or before total estimated hours;
  • Review direct labor timecards for accuracy to ensure all labor hours are accounted for according to Company, local, state, and federal guidelines;
  • communicates with branch staff as needed regarding employee issues;
  • oversees dispatch, scheduling, and equipment, vehicle, and tool inspections;
  • conducts and manages safety training;
  • monitors and enforces safety practices and policies;
  • completes checklist items;
  • helps to identify potential enhancement work;
  • solves customer problems quickly and effectively, with adequate follow-up to Maintenance Manager;
  • communicates daily expectations from the Maintenance Manager to the Crew Leaders;
  • Helps Crew Leaders comply with all company procedures;
  • ensures training programs are available to employees and that certifications are obtained and kept current
  • provides coaching to employees;
  • works with Crew Leaders to perform all tasks according to contract, quality standards, and budget terms;
  • communicates well with others (e.g., supervisors, Crew Leaders, customers);
  • ensures all job quality performance expectations are met in accordance with company standards;
  • handles chemicals (e.g. fertilizers, containers, SDS) properly;
  • monitors and programs irrigation controllers; understands proper pest and weed control methods;
  • understands the relationship between job quality and customer service, satisfaction, and retention;
  • oversees yard departure and yard arrival tasks (e.g. vehicles parking, unloading debris, storing tools);
  • tracks efficiency standards;
  • makes minor repairs to equipment;
  • works with Crew Leaders regarding crew compositions, scheduling, material, and equipment allocation;
  • ensures key performance indicators (e.g., gross profit, project budgets) are reported on time and to company standards;
  • orders materials as needed or communicates with managers and vendors to obtain materials and equipment for timely project completion;
  • conducts and/or supervises safety meetings;
  • performs Winter Service (e.g., snow clearing, pruning) as needed;
  • Works with company software, Microsoft office suite, and standard office equipment; and
  • provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff courteously and efficiently.

Competencies

  • Safety: Ensures compliance with all aspects of the company's safety program; role models safety principles; understands the contribution safety makes to employees, team morale, and gross margin.
  • Results Oriented: Maintains focus on outcomes; is proactive and goal-oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.
  • Landscape Maintenance: Demonstrates professional knowledge regarding horticultural practices, landscape maintenance procedures, and irrigation; presents oneself as a landscape maintenance expert to clients, vendors, and suppliers; understands industry best practices and trends.
  • People Management: Responsible for staffing, training, and performance management; approves all paperwork; complies with all human resources procedures; views employees as assets.
  • Job Quality: Understands the relationship between job quality and customer service, satisfaction, and retention; ensures landscape and horticulture quality standards are met for every job.
  • Customer Service: Consistently exceeds customer expectations; keeps customers well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to customer service.
  • Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is approachable; has effective communication skills.

Education/Experience

An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge, skills, and competencies for this position includes at least three (3) years of professional landscape and grounds maintenance experience similar to that described above.

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by on employee to successfully perform the functions required by this job classification. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the functions of this job classification, on a case-by-case basis

Frequently: sit, time spent on the telephone, repetitive use of hands to operate computers, printers, and office equipment; stand, walk, or crouch on narrow and/or slippery surfaces; stoop, kneel, bend to pick up or move objects; walk for long distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds; normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.

Account Manager, Milford

General Information

Job Title: Account Manager
Employment Type: Full-Time
Job Category: Account Manager
Manage Others: No

Description

Classification Purpose

This exempt position is responsible for providing follow-up to maintain positive customer relations, ensuring complete customer satisfaction, contract renewals, and selling non-contracted landscape management services; performs related work as required. 

Essential Functions

The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion. 

  • Develops strong positive relationships with customer community based upon clear and frequent communication, mutual trust, and ability to meet the customer needs;
  • addresses customer complaints, issues, and suggestions with field operations team;
  • develops win-win opportunities for the customer and the company;
  • proactively improves properties by inspecting and locating problems in the landscape before the customer brings them to the attention of the company and then communicates them to the customer;
  • defines a resolution that is within customers' needs and budgetary parameters;
  • Portfolio enhancement penetration rate of 30%- provide additional revenue by selling enhancement services to customers
  • works closely with administrative support to make sure all contract administration is timely and accurate;
  • demonstrates frequent, effective, professional, and timely communication with customers;
  • provides candid feedback on customer relationship and the customer's perceptions of the product and service being provided to maximize customer retention;
  • ensures job quality meets customer expectations in terms of appearance and horticulture standards;
  • conducts follow-up on all customer contact, complaints, or meetings;
  • suggests proposals to field operations staff in a complete and professional manner;
  • conducts follow-up on bids and offers value solutions to customers;
  • ensures enhancements proposals are approved as needed prior to being presented to the customer;
  • responds to all inquiries and requests for bid in a timely manner;
  • assists in measuring properties and supporting the contract renewal process;
  • maintains tracking of all enhancements proposals in progress and timely follow-up to maximize approval;
  • aggressively pursues all proposals in progress;
  • develops long-term life-cycle property management plans to meet customers projected needs and enhance overall quality of service;
  • supports the sales pipeline;
  • remains abreast of industry trends;
  • presents benchmarking data and state-of-the-art practices;
  • develops new business contacts;
  • tracks competitors’ pricing and infrastructure;
  • tracks all proposals, contacts, and leads;
  • supports the marketing program, procedures, and training;
  • prepares reports and makes formal presentations to executives, staff, and clients;
  • uses Microsoft Office Suite and standard office equipment; and
  • provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner.

COMPETENCIES

  • Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.
  • Business Acumen: Demonstrates operational, conceptual, and financial proficiency with landscape industry topics; generates proposals that achieve gross profit goals; increases revenue, leverages resources, and ensures company success and growth.
  • Administrative Efficiency: Demonstrates highly efficient time management skills; adept at multi-tasking to accomplish goals; maintains files, documents, and paperwork in a well-organized, current, and easily retrievable manner; applies support systems to ensure efficiency.
  • Decision Quality: Consistently makes effective, timely, and sound decisions; solicits information from multiple sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and contingency plans associated with all decisions.
  • Negotiating: Works with others to achieve satisfactory conclusions; focuses on compromise rather than concession to settle a demand; uses reason rather than emotion to achieve desirable consequences; is diplomatic; preserves trust with all parties.
  • Customer Service: Consistently exceeds customer expectations; keeps customers well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to customer service.
  • Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is approachable; has effective communication skills.

EDUCATION/EXPERIENCE

An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge, skills, and competencies for this position includes:   at least three (3) years of professional customer service, customer relations, and business experience similar to that presented above.

ESSENTIAL PHYSICAL CHARACTERISTICS

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the functions required by this job classification.  Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the functions of this job classification, on a case-by-case basis.

Frequently:  sit, time spent on the telephone, repetitive use of hands to operate computers, printers, and office equipment; stand, walk, or crouch on narrow and/or slippery surfaces; stoop, kneel, bend to pick up or move objects; walk for long distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50 pounds; normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.

SPECIAL NOTES, LICENSES AND CERTIFICATIONS

Pre-employment:  Incumbents must sign the Confidentiality, Non-disclosure, and Non-solicitation Agreement prior to their first day on the job.

License:  A valid class C driver’s license, which must be maintained throughout employment in this job classification, is required at the time of appointment.

Language:  English communication skills are required of this job classification.

Certifications:  No certifications are required of this job classification.

Working Conditions:  Work is predominately conducted outdoors with exposure to varying temperatures, weather conditions, noise levels, dust, pesticides, herbicides, grease, oils, dust, fumes, and electrical currents.  Work is also conducted in an office environment with associated noise, space, and computer screen exposure.

Background Investigation:  Incumbents must have a reputation for honesty and trustworthiness.  Misdemeanor and/or felony convictions may be disqualifying depending on type, number, severity, and recency.  Prior to appointment, candidates may be subject to a background investigation and/or drug test.

Introductory Period:  Incumbents appointed to this job classification serve an introductory period of three months.

KEY PERFORMANCE INDICATORS

The Key Performance Indicators for this position will be specified at the time of appointment.

 

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We are affiliated with National Association of Landscape Professionals at Sullivan's Landscaping & Maintenance
We are affiliated with Snow and Ice Management Association at Sullivan's Landscaping & Maintenance
We are affiliated with Delaware Livable Lawns at Sullivan's Landscaping & Maintenance
We are affiliated with Delaware Nursery and Landscape Association at Sullivan's Landscaping & Maintenance
We are affiliated with Community Associations Institute at Sullivan's Landscaping & Maintenance
We are affiliated with Irrigation Association at Sullivan's Landscaping & Maintenance